Example record · Idea stage · Criterion 1
Requirement
A problem statement exists: who has the problem, what they do about it today, and what it costs them.
Evidence · a note, as attached
Spoke with Mei Ling, solo physio in Tiong Bahru, on 18 Sep. She spends 90 minutes every evening replying to WhatsApp booking requests and double-booked twice last month.
Coach's read
This meets the problem statement: Mei Ling is named, she manages bookings over WhatsApp today, and the cost is counted, 90 minutes every evening and two double-bookings last month. It shows one person's problem; the segment criterion is where you find out who else shares it.